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The Amazon Files, hosted by Kristin Ostrander, Amazon business strategist and one of the founders of Mommy Income, hits the airwaves every Tuesday with the real truth about selling on Amazon. This show isn’t about sugar-coated reality. It’s real truth - the good, the bad and the ugly - shared with practical action steps and strategies to help both new and experienced sellers tackle the world’s largest retail sales platform.

Aug 19, 2019

If you have a problem or query with your Amazon business, you probably dread trying to get a response and solution from Amazon Seller Support. You may have a small issue or a significant one, but in either case, it is frustrating when Seller Central doesn’t understand your needs. When it’s crucial to your business, you have to use the right tactics to get the response you need in the shortest amount of time.


Today, we share the premise of how the squeaky wheel gets the grease and how to get the results you want from Amazon Seller Support. We highlight which communication methods work best and express why it is vital to be direct and transparent in your communications. We also share how to speak to a “captive” and highlight why it is in your favor to keep your emotions and jargon out of the conversations.


“The more consistent you are with your communication, the more consistent they are in getting back to you.” - Amy Feierman



This week on the Amazon Files:


  • How to draft an email to Seller Support.
  • Why it's vital to have consistent and persistent communication.
  • Why you should email before you call.
  • What a "captive" is and how to contact one.
  • Why it is vital to respond carefully to the performance team.
  • Keeping your emotions out of communications.
  • Why it's best not to use jargon when speaking to Seller Support.





Smash Your Amazon Competition, Double Your Income!

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Grow Your Amazon Business!

Thanks for tuning into this week’s episode of The Amazon Files, the show to help Amazon seller along their business journey one step at a time with your hosts and Amazon experts, Amy Feierman and Kristin Ostrander. If you enjoyed this episode, head over to Apple Podcasts, subscribe to the show and leave us your honest review. Don’t forget to share your favorite episodes with your friends on social media! Use the codeword SellerCentral to join us on Facebook. Each week we host a live discussion on how to grow your Amazon business. Don’t forget to check out our website and subscribe to our mailing list for even more resources.